The terms that govern Coastal Comfort's HVAC and refrigeration services. Please read them carefully.
Last updated: April 20, 2026
These Terms & Conditions ("Terms") govern all services provided by Coastal Comfort ("Company"). By approving an estimate, scheduling service, or otherwise accepting our services, you ("Customer") agree to be bound by these Terms.
Customer authorizes Coastal Comfort ("Company") to inspect, diagnose, service, repair, or install equipment as described in the estimate, work order, or service authorization. Customer represents they are the property owner or authorized agent.
Additional work required due to concealed conditions, code requirements, system deficiencies, or unforeseen circumstances shall constitute a change in scope and will be billed separately upon approval. Company is not obligated to proceed without such approval.
Payment is due immediately upon completion of service unless written commercial credit terms apply. Customer authorizes Company to charge the payment method on file for completed services.
Failure to pay constitutes breach of agreement. Company may suspend work, warranty obligations, or future service and may pursue collection remedies.
Customer agrees to pay all collection costs, including reasonable attorney's fees, administrative costs, and interest at the maximum rate permitted by law.
Customer waives any right to withhold payment due to disputes unrelated to the specific service performed.
Deposits may be required for equipment or materials and become non-refundable once materials are ordered or work begins. Special-order equipment is non-cancelable once procurement has commenced.
Pricing is based on visible and reasonably discoverable conditions. Concealed defects, pre-existing damage, hazardous materials, structural limitations, or unforeseen conditions may require additional work and pricing adjustments.
Company is not responsible for conditions that could not reasonably be identified during inspection.
Estimates are based on equipment availability and supplier pricing at the time of estimate preparation. Equipment inventory and distribution locations may change after an estimate is issued due to manufacturer allocation, distributor inventory levels, or supply chain conditions.
If the specified equipment becomes unavailable at the originally quoted distribution location, Company reserves the right to procure equivalent equipment from alternate suppliers or locations. Any additional freight, logistics, expedited shipping, or supplier cost increases required to obtain the equipment may be added to the final invoice.
Company will notify Customer of material price changes prior to procurement when reasonably practicable.
Manufacturer price increases or freight surcharges occurring after estimate issuance but before equipment procurement may be passed through to Customer.
Customer shall provide safe, unobstructed access to work areas, utilities, and equipment.
Company may suspend or refuse work if unsafe conditions, hazardous materials, uncontrolled animals, or dangerous site conditions exist. Trip, demobilization, or rescheduling fees may apply.
Customer-caused delays, rescheduling, or interference may result in additional labor or scheduling charges.
Company performs HVAC and refrigeration services only. Company is not responsible for structural repair, cosmetic restoration, or non-HVAC electrical/plumbing work.
Company is not liable for performance issues, damage, or delays caused by prior work, third-party contractors, customer interference, or existing system deficiencies.
Necessary access to equipment may involve incidental cosmetic disturbance. Restoration beyond the direct work area is not included.
Company does not guarantee comfort levels, energy savings, or overall system performance affected by building design, insulation, ductwork, electrical supply, environmental conditions, or existing equipment limitations.
Existing systems may not meet current code or performance standards unless explicitly included in the scope of work.
Manufacturer warranties apply to parts and equipment.
Company workmanship warranty applies only to the specific work performed and excludes failures caused by:
Warranty is void and suspended during any period of unpaid balances. Warranty does not extend to pre-existing conditions or unrelated system failures.
To the fullest extent permitted by law, Company's total liability arising from any service is limited to the amount paid for the specific service giving rise to the claim.
Company shall not be liable for incidental, indirect, special, or consequential damages including, but not limited to:
Customer agrees this allocation of risk is a material basis of the agreement. Any claim must be brought within one (1) year of service completion.
Any dispute arising from Company services shall be resolved exclusively through binding arbitration in the Company's operating county. Customer waives jury trial rights. The prevailing party shall be entitled to recover reasonable attorney's fees and arbitration costs.
Company may suspend service, warranty obligations, or scheduled work for overdue balances without liability.
Customer agrees to provide written notice of any billing dispute and allow Company a reasonable opportunity to cure before initiating chargebacks or payment disputes.
Company is not responsible for concealed hazards including asbestos, mold, structural defects, or unsafe building conditions. Customer assumes responsibility for site safety and environmental compliance.
Customer agrees to defend, indemnify, and hold Company harmless from claims, damages, or expenses arising from:
Company is not liable for delays or failure to perform due to events beyond its control, including weather, supply chain disruptions, labor issues, or utility failures.
Missed appointments, late cancellations, or customer delays may result in service fees or rescheduling charges. Custom or special-order equipment is non-cancelable once processing begins.
Customer authorizes Company to photograph or document work areas for records, quality assurance, and internal training.
These Terms & Conditions supersede any customer purchase order, vendor terms, or conflicting documentation unless expressly agreed in writing by Company.
This agreement is governed by the laws of the State of Texas.
Customer acknowledges receipt of and agrees to be bound by these Terms & Conditions upon approving an estimate, scheduling or confirming service, authorizing dispatch, allowing work to begin, signing a work order, making payment, or otherwise requesting or accepting services, whether verbally, electronically, or in writing.
Customer agrees that electronic acceptance, verbal authorization, and course of performance constitute binding agreement and waives any defense based on lack of physical signature.
These Terms apply to all present and future services unless superseded by a written agreement signed by the Company.
Questions about these Terms? Email info@coastalcomforttx.com or call (409) 202-2188.
Same-day appointments across Galveston County.